Terms & Conditions

ACCEPTANCE:  Orders are subject to acceptance by Town Food Service Equipment Co., Inc.

PRICES:  All prices shown herein are F.O.B. our plant or warehouse in Brooklyn.  Prices subject to  change without notice.

TERMS:  50% deposit with order, balance C.O.D.  Accounts with previously established credit -net 30 days.  A late payment charge of 1½% per month (18% per year) will be computed & added to the total remaining unpaid past due balance.

SPECIFICATIONS  AND  DESIGN  CHANGES:  Substitutions in material or design may be made as required without prior notification when necessary.

CANCELLATIONS:  No cancellations accepted after order has been acknowledged and production underway.

SPECIAL MODELS:  Catalog equipment can be modified to meet special size requirements and applications.  Send your drawings for our quotation.  All customized equipment orders require a 50% deposit.

TAXES:  Prices on all items listed herein are exclusive of all city, state, and federal taxes.  Tax will be added to all orders for shipment to the states of New York, New Jersey, Maryland, Pennsylvania, and Virginia unless proper resale tax documents have been filed with our company.  All shipments picked up at our facility (excluding common carrier shipments) must pay New York State sales tax unless proper resale tax documents have been obtained from the New York State taxing authority and copies submitted to our company. 

SHIPMENTS:  Our responsibility ceases when merchandise is accepted by carrier.  If shipment is found damaged, DO NOT UNPACK!   Have the driver note on your delivery copy that the shipment has arrived damaged.  Request immediate inspection by the delivering carrier and file a claim with the carrier.  If the shipment is short, sign only for the number of pieces received and file a claim with the delivering carrier for the shortage.

RETURNS:  Returned merchandise is subject to a restocking and handling charge of 20% charge or more.  Returned merchandise must be shipped freight prepaid only after obtaining a returned goods authorization number (RGA #) from our customer service department.  Merchandise returned without authorization will be refused.  Merchandise that has been invoiced for more than 30 days, equipment, and special orders may not be returned.  Parts may not be returned.

MINIMUM ORDER:  ‘Rickshaw Pack’ dealers: no minimum.  All others: $50.00 net or a $15.00 service charge will be added to the freight.

HANDLING CHARGE:  A handling charge of $2.50 per carton is added to all smallwares shipments not eligible for prepaid freight.

FREIGHT CLASSIFICATION:   Shipments of equipment typically travel under Freight Classification of 92.5, but may depend on the carrier.  Smallwares and rice cookers travel under class 85.

PREPAID FREIGHT:  Continental USA only for $2,500 net smallwares and rice cooker orders without special pricing.  Backorders may be cancelled or shipped with freight charges added.  Special and custom items may not qualify for prepaid freight.

SAMPLES:  Samples require a purchase order and are billed at normal prices plus freight.