Applicable Models

• RM-55N-R
• RM-55P-R
• RM-50N-R
• RM-50P-R

Reported Issues / Complaints

1. Main burner does not turn off automatically.
2. Main burner shuts off too early leading to uncooked, crunchy, or mushy rice.
3. The #2 button does not stay down when the pot is mounted inside the rice cooker, but does stay down if the pot is removed.

Operational Synopsis

There is a bimetallic sensor (item # 56854) embedded underneath the pot.  It looks like a bottle cap and when water boils off, the temperature increases above the boiling point causing the sensor to “pop.”  When this happens, it hits the shut off stem assembly (item # 56857) in the middle of the base of the unit.  The sensor can be caked with dirt and debris, not allowing it to adequately pop, or improperly mounted.  The shut off stem assembly could be worn down, bent, or improperly mounted.

Solution

To resolve the issue, we recommend obtaining both parts and replacing them as necessary.  They are relatively inexpensive and can be replaced with basic tools.  It’s discussed and shown in our RM series instructional video: RM-55 Overview

If the unit is still covered under the 6 month warranty, please contact us for assistance.

 Warranty Repair Request                               Warranty Details